We offer free standard shipping with a minimum purchase to the lower 48 states. The minimum purchase threshold may vary, so please see the website banner and check-out window.
Standard shipping is usually 5-7 days from the time it leaves our warehouse, often sooner. We also offer expedited shipping on some items. Shipping options will be shown during your checkout process.
New items are usually shipped by our warehouse within 24-48 hours (or sooner) of the order being placed.
Please allow an additional 2-3 days for processing Open Box (Clearance) items, due to the additional volume in our warehouse.
Our Return Policy:
We offer free returns for products within 30 days from purchase in its original, new and resellable condition.
- Open Box (Clearance) product sales are final and returns will not be accepted
- Products must be returned in new condition: unworn, unwashed, undamaged, unused, with all original tags still attached and original packaging in new condition.
- When trying items on, be careful with all packaging elements so you can restore them to its original state.
- Products must be returned to their point of sale origin. If you did not buy from our website, please contact the original seller.
- Original shipping fees are non-refundable.
Exchanges are only available for size or color changes that are in-stock at the time of the return. You may opt for a store credit for a later purchase.
If you receive damaged or defective products or experience a quality issue, click here to file a return. We appreciate any feedback you can provide about the issue.
Please note: Refunds will be issued based on the original form of payment. Please allow up to 10 business days (usually sooner) for your return to be processed once it arrives at our facility. You will receive an email once your return has been processed and we have issued your refund.
How To Return An Item:
Click here to reach our returns portal and complete the process. We appreciate any feedback you can provide about why you are returning the item. Once our warehouse receives the item it will be inspected to make sure it's new, unused, and resellable.
IMPORTANT NOTE: If the item is used or packaging is missing, $9.99 will be deducted for return shipping charges and a 15% restock fee will be charged to cover the cost of reconditioning the item for sale.
Open Box (Clearance) Return Policy:
Open Box (Clearance) items may not be returned unless the item is defective and unusable. Open Box items are either "Like New", "Lightly Used" or "As Is", so please read the Features/Benefits section of each product listing before deciding to purchase. Contact customer support if you have any questions.
All Wildhorn products come with a 1-year warranty against manufacturing defects. You must show proof of purchase from us or an authorized retailer. Items purchased on eBay are not covered unless purchased from an authorized seller account. If you need to file a warranty claim, click here to contact Customer Service. Please provide your order #, description and pictures/video to illustrate the defect. Our reps will work to provide a solution.